FAQ

Have A Question?

  • Q.Can Soul be used from any part of the world?

    Yes, as long as you have an internet connection you can access the dashboard from any part of the world.

  • Q.How frequently is the data being collected?

    Data is being collected on a minute-to-minute basis.

  • Q.How is the data being secured?

    We put security measures and maintain policies and procedures to comply with required data security standards our data centres are in alignment with the Tier III+ guidelines, we continue to take all the necessary measures to improve our information security level. Finally we strictly follow cloud best practice protocols in terms of our approach.

  • Q.Do you collect any personal data?

    No. We only collect data about your energy consumption.

  • Q.Can Soul be used for any kind of machinery/ appliance?

    Yes. Soul can be used on any machine/appliance that is rated below 65A.

  • Q.Can Soul be used for a single phase / three phase?

    Yes. Can be used for Single phase and three-phase power supply points.

  • Q. Does Soul lead to energy saving?

    It doesn't lead to immediate savings. It detects energy-related inefficiencies in your space and reports to you. By addressing such issues, our clients have observed an eventual saving of 5-10%.

  • Q. How many Nodes and Gateways do I require for each monitoring point?

    You will need one Node for each monitoring point and each Gateway can have a maximum of 4 nodes.

  • Q. Can Soul make my building future-ready in terms of energy?

    Yes. Changing energy profile has been observed across different sectors with an increase in energy demand, the addition of EVs, and supply through renewables (like solar rooftops). Our platform continuously innovates itself to make sure your building/space is ready for such changes and move towards a low-carbon footprint.

  • Q. Does Soul lead to energy saving?

    It doesn't lead to immediate savings. It detects energy-related inefficiencies in your space and reports to you. By addressing such issues, our clients have observed an eventual saving of 5-10%.

  • Q. How do I create my username and password for accessing Soul Dashboard?

    There is a sign-up option as you open the website. You can also change these credentials on the 'Profile' page.

  • Q. What is the difference between basic and premium plans?

    With a basic plan, you will only have access to the dashboard while a premium plan will also give you monthly reports by our energy experts which makes you understand critical energy-related issues, if any, for smooth operations.

  • Q. I operate in an industry. Can I use Soul there?

    Yes. Soul can be used on any machine/appliance that is rated below 65A.

  • Q. I operate a commercial space. Can I use Soul there?

    Yes. Soul can be used on any machine/appliance that is rated below 65A.

  • Q.How is SaverX different from a BMS system?

    BMS (Building Management System), as the name suggests, is a management/monitoring system. It takes control over your systems to give you ease of operation. SaverX makes sure this BMS operates in an energy-efficient manner leading to considerable savings.

  • Q.Does SaverX affect any of my existing appliances?

    No, it doesn't. Our proprietary simulation makes sure that such faults are addressed even before the deployment.

  • Q.To what type of buildings is SaverX applicable?

    SaverX is applicable for buildings with a BMS in place.

  • Q.Does the Saver device tamper with the warranty of the HVAC system?

    No, it doesn't tamper with any warranties. Our device sits externally in series with the power supply. We neither meddle with any of the internal circuits nor with the existing infrastructure of the space.

  • Q.Does the Saver switch on & off the AC? Is it like an automation device?

    No, the Saver is neither an automation device nor does it take control over the AC. The complete control is still with the user. Our device will only find the least energy-consuming path using its self-learning algorithms to reach the set conditions.

  • Q.Is the Saver like a capacitor/power factor correction/ voltage regulator?

    None of the above. Our device works on a sophisticated self-learning algorithm that understands the user behavior and conditions to consume the least possible energy.

  • Q.How much does the Saver cost?

    The pricing is a subscription model based on the energy bill and the savings possible. We also offer one-time payment based on the client profile & buildings.

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T-hub Foundation, Knowledge City, Sy No 83/1, Raidurg, Hyderabad - 500081, India